At Kin Clinic, we aim to make your care as simple and straightforward as possible. Below are some frequently asked questions about our services.
Out-of-scope services at Kin Clinic?
Please kindly note, we continue to recruit other specialists. At present we do not currently have clinicians with the following areas of expertise:
- For children age 0–3, please refer to a paediatrician.
- If you require psychiatry services such as medication review for age 66 and above, please kindly refer to older adult specialist psychiatry services.
- If the client has made active attempts to end their life in the last 6 months, are currently under a crisis team (e.g. CATT), or have had an inpatient admission in the last 6 months, please consider Ramsay Health Care or other providers able to offer more intensive supports.
- If you are seeking a report for court or medicolegal services, consider Melbourne Medicolegal.
- We welcome clients of all sexualities, ethnicities, and gender identities. We do not, however, currently have any specialists offering medical aspects of gender transitioning care— please see TransHub for guidance.
- For clients with Anorexia Nervosa please see service suggestions here: InsideOut Institute/ Glynn Mind Clinic.
- Kin Clinic clinicians are not eligible to provide services for participants who are plan-managed by the NDIS, we can provide services for those who self-manage.
- We do not provide Specialist Disability accommodation, use regulated restricted practices or develop behaviour support plans.
Where are our services available?
Australia wide online telehealth or in person in our Brighton, Melbourne clinic (Victoria).
What to expect from psychiatry sessions?
Psychiatrists are medical doctors who have gone through full medication training and rotations in aspects of medicine, before opting to specialise in mental health. They are trained in the diagnosis of conditions and prescription of specialist medications to help these conditions. Their consults will tend to focus on understanding your health, your reaction to medications, and aiming to titrate you on the correct medication. Psychiatrists often take notes on their computers to record your responses.
Every psychiatrist will have their own unique approach, but if you have never been to a Psychiatry appointment to give you an idea they are often similar to GP consults typically in style. Some psychiatrists choose to train in additional talking therapies, but many do not provide this.
How do I get medicare rebates?
Medicare rebates can be given by accessing the correct referral for services provided. Referrals must be dated before your appointment date. For dietetics you can access a chronic disease management plan or eating disorder care plan. For Psychiatry or Nurse Practitioners a referral from the GP gives rebates. For Psychology you can access a mental health care plan, eating disorder care plan or chronic disease management plan.
How do I pay for my appointment?
Full payment is required 7 days before the appointment unless a payment plan is arranged. Payment will be taken from the provided card 7 days prior unless otherwise agreed. Medicare rebate processing can be completed after full payment is received (for eligible clients) after the service has been provided.
I receive NDIS can I arrange an appointment?
We can provide services for NDIS Participants who self-manage. At present the process we offer is for NDIS self managed participants to book online and pay for their appointments upfront and apply for a reimbursement afterwards. You can find out what your gap fee will be in advance by calling the NDIS on 1800 800 110 to understand what proportion of the payment they cover for the appointment type. When you book online kin.clinic automatically sends you a receipt and then you submit a claim with this proof of payment to receive the rebate from your NDIS plan. To claim log in to the my NDIS portal or open my NDIS app.
If you need help, call NDIS for assistance on 1800 800 110.
* Please kindly note kin.clinic are not eligible to provide services for participants who are plan managed or who have funding managed by the NDIA. We do not provide Specialist Disability accommodation, use regulated restricted practices or develop behaviour support plans.
Do you accept Department of Veterans Affairs (DVA) clients?
Yes, many of our clinicians can accept DVA clients, please kindly specify when you book your appointment.
Do you offer bulk billing or offer lower fee services?
Some of the clinicians consulting at Kin Clinic may consider lower fees or bulk billing at their discretion for some services, for clients who can provide evidence of financial hardship, such as pensioners or those who are unemployed. Please kindly call us if you require this. If you require a service our clinicians are not able to offer at lower fee or bulk bill, we will suggest alternatives.
